DELIVERY & REFUND POLICY
Last Updated: 01.05.2022
Company: VIRTWAVE GLOBAL FZCO
Registered Address: Unit No: 1608-029, Jumeirah Bay 2,
Plot No: JLT-PH2-X2A, Jumeirah Lakes Towers, Dubai, UAE
Company Number: DMCC191668
Website: https://www.virtwave.com
1. INTRODUCTION
1.1. This Delivery & Refund Policy ("Policy") outlines the terms and conditions for delivery of digital products and refund requests for purchases made through www.virtwave.com operated by VIRTWAVE GLOBAL FZCO ("VIRTWAVE", "we", "our", "us").
1.2. By making a purchase on our Website, you agree to be bound by this Policy.
2. DELIVERY OF DIGITAL PRODUCTS
2.1. All products sold by VIRTWAVE are digital products delivered electronically.
2.2. Delivery methods include:
- Activation keys sent via email
- Digital codes displayed on your account dashboard
- Instant delivery upon successful payment confirmation
2.3. Delivery timeframes:
- Most products are delivered instantly (within minutes)
- Some products may take up to 24 hours for delivery
- Any delays will be communicated via email
3. REFUND ELIGIBILITY
3.1. Refunds may be requested under the following conditions:
- Product key is invalid or already used
- Wrong product was delivered
- Technical issues prevent product activation
- Duplicate purchase
3.2. Refunds must be requested within 14 days of purchase.
4. NON-REFUNDABLE ITEMS
4.1. The following items are not eligible for refunds:
- Products that have been successfully activated
- Digital content that has been downloaded or accessed
- Products purchased during promotional sales (unless required by law)
- Gift cards and wallet top-ups
5. REFUND PROCESS
5.1. To request a refund:
- Contact our support team at [email protected]
- Provide your order number and reason for refund
- Include any relevant screenshots or documentation
5.2. Refund processing:
- Requests are reviewed within 2-3 business days
- Approved refunds are processed within 5-10 business days
- Refunds are issued to the original payment method
6. CONTACT INFORMATION
For questions about delivery or refunds, please contact us at:
Email: [email protected]